Delivery & Returns

 

Frequently asked questions about delivery and returns.  

What is the delivery time of my order?

Your order will be shipped the next working day. The delivery time may vary per country of destination. You will receive an email with a link to follow the status of your order. If your package does not arrive at the expected time or if you have any questions about your order, you can contact us at: hello@karma-mama.com

To what countries do you ship?

We ship to a large number of countries worldwide. For an overview of the countries and the shipping costs, please check the shipping costs in the overview below. 

What are the shipping costs?

Below you can see to which countries we ship and the shipping costs.

 

 

Standard shipping 

 

Free shipping on orders over

Europe | 0-10 kg 

 

 

 

The Netherlands 

€ 4,95

€ 50,00

Belgium and Germany 

€ 7,50

€ 70,00

France, Denmark, Luxembourg, Poland, Austria 

€ 11,50

€ 100,00

Spain Italy, Portugal, Ireland,  Zweden 

€ 16,50

€ 150,00

Estonia, Hungary, Romania, Slovenia Latvia, Slovakia, Lithuania, Czechia

€ 24,95

€ 250,00

Greece

€ 35,00

€ 300,00

Worldwide | 0-2 kg 

 

 

 

 

Canada, Norway, United States, United Kingdom, Switzerland 

€ 29,95

€ 300,00

Australia, China, Hong Kong, Israel, Japan, New Zealand, Singapore, Taiwan, United Arab Emirates, South Korea

€ 34,95

€ 300,00

South Africa

€ 48,95

€ 450,00

 
How do I receive a Karma Mama gift card?

Our gift cards are digital and you will receive them directly in your inbox after completing your order.

Can I return my product?

We have a 14-day return policy, which means that you have 14 days after receiving your product to request a return.

Please send us a return request by email to hello@karma-mama.com stating your order number and reason for return. The products must be unopened and in the original packaging. If the returned products have been opened or appear to have been used, we reserve the right not to refund the products. The shipping costs for returning products are for your own account.

Is the answer to your question not listed here?

Please send us a message via hello@karma-mama.com