Customer care

The Karma Mama purity guarantee means that over 98.5% of our ingredients have a natural origin. Not only that, but we strive to source only the highest quality cold-pressed oils, essential oils, organic and natural botanical extracts, and never test our products on animals.

Living sustainably is key not just to our health, but the health of our planet too. That’s why we source our organic, natural and raw ingredients from our partners who share our ideology, as well as our high standards of quality and strict labeling standards. While many of our formulas contain ingredients sourced from plants grown organically, including ECOCERT label they also commonly contain ingredients grown by farmers using non-organic techniques. Sometimes those organic ingredients are not available, sometimes there is not enough of a particular ingredient.

When speaking about an organically grown ingredient, the grower must present a certificate. Obviously, obtaining this certificate quite an investment. We are always looking for growers who work organically, but they not always have a certificate. Our primary objective is to ensure that our products are made from premium quality ingredients.
It is important to note that all of our products are free of:

• Sulfates (SLS/SLE)

• Parabens

• synthetic fragrances

• Petroleum derivatives or mineral oil

• Phthalates

• Nanoparticles

• Triclosan

• Formaldehyde or formaldehyde carriers

• TEA, PEG, DEA

• Animal testing or by-products

All ingredients are given their given their Latin, INCI name (International Nomenclature of Cosmetic Ingredients) as required by Legislation. Please visit our ingredients page on this website for more information on their use and common names. The ingredients in our products that sound unnatural are from natural sources, such as Caprylic/Caprioc Triglyceride and sodium methyl Cocoyl taurate (both derived from coconut).

The scent of a product is one of the key important things to most consumers. Most consumers are unaware that cosmetic labeling laws allow companies to use the word "fragrance or perfume" to not disclose all of the ingredients that they use in their products. Hidden chemicals can be found in most major skincare products. Most of the scents skincare companies use are concentrated chemical formulations because it costs a lot less than essential oils. 

We only use essential oils because they contain a whopping zero harmful ingredients, on top of that essential oils have antibacterial properties; some are antiviral, anti-fungal and/or anti-inflammatory. Essential oils also contain antioxidants which help to prevent cell damage and protect against the build up of toxic waste in skin cells, thereby helping reduce signs of aging. In skincare products, by penetrating into the deeper layers of the skin, essential oils can have a positive effect on the skin, such as optimizing the cellular renewal process, enhancing blood circulation and addressing problems such as acne, eczema and aging skin.

Most of our products are formulated without ingredients that may contain gluten, a protein found primarily in wheat and other grains. Our products cannot be certified as gluten-free because our current manufacturing partners do not have certified gluten-free facilities.

As always, before using any product, we encourage customers who have allergies to consult a doctor.

Anytime you add water or aloe vera juice to a product, bacteria, yeast and mold thrive, especially in nutrient-rich environments. This means adequate preservation is of the essence in order to ensure the products you put on your skin don’t cause more harm than good.

At Karma Mama, we work to strike a fine balance between preservation and all-natural skincare: we would hate to undo all of the fantastic benefits of organic products with harsh and toxic preservatives!

Instead, we use Potassium Sorbate and Sodium Benzoate for the products that are not self-preservative (our oil and wax based products are). The combination of these preservatives has shown to provide effective broad-spectrum protection against gram-positive and gram-negative bacteria, yeast, and mold. They are classified as ecologically friendly material, based on EU regulations and are an effective alternative to parabens. 

The use percentage ranges from 0,02 % to 0,04 % depending on the ingredient and product.

Karma Mama products have been designed and formulated to not irritate the skin but still be effective on the most sensitive skin. Karma Mama will not state “hypoallergenic” due to the fact that “hypoallergenicity” is an unregulated marketing claim designed by certain large mass brands. There are no federal standards or definitions that govern the use of the term “hypoallergenic”.

Don’t worry Mama! At Karma Mama, we believe strongly in providing products without the use of animal testing. We adhere to the strict requirements of the European Cosmetics Directive (76/768 ECC) and the European Commission Regulation (1223/2009), which prohibits the commissioning and testing on animals, of products and ingredients, for the purpose of developing new skin care products. 

Before we consider entry into a new country we extensively review the regulatory requirements to ensure that compulsory animal testing on our products is not required.

We work closely with our ingredient suppliers to ensure they are aware of our company values and policies. We continue to adhere to the strict requirements of global cosmetic regulations regarding animal testing, with utmost respect for our customers and environment.

All of our products are vegetarian, we do not use any ingredients obtained or derived from dead animal material in any of our products. Our diaper balm and belly butter contain beeswax for its natural hydrating, anti-bacterial and restorative properties. All of our products without beeswax are completely vegan.

Karma Mama uses only the highest quality natural ingredients in our formulations. Most of our products are made exclusively with naturally stable oils and butters that have a shelf life of a year or longer. 

We recommend that you use our products within 12 months of purchase to ensure that your products are fresh, and that the herbs and essential oils are most effective. We use 12 months as a general guideline; however, use your best judgement. If the product takes on an unusual odor or appearance, discontinue use. 

You can maximize the shelf life of your product by following a few tips. Avoid contamination – always use clean, dry hands or a small spoon, especially when touching product in an open container. And always keep products in a cool, dry place, out of heat and direct sunlight.

We recommend you keep your products away from direct light. This advice applies for all Karma Mama products, regardless of whether they are contained in plastic or glass.

It is best to use clean hands when dipping into jars, or to use a teaspoon or small spatula to scoop out product for use.

Often confused with the bad alcohols, such as denatured alcohol, the fatty alcohols include, among others, cetyl alcohol and stearyl alcohol. Typically, fatty alcohols are used as emollients and thickeners in skin-care products. Fatty alcohols are not irritating and, in fact, can be beneficial for dry skin.

Our amber packaging protects our products against light but we still recommend you keep your Karma Mama range away from direct sunlight and heat. Additionally, we only use recycled glass and BPA-free PET plastic for our bottle and jars as the latter are easily recyclable. Join us in our mission to eliminate waste and protect the Earth’s oceans and natural habitats by properly disposing of all packaging.

Yes you can be allergic to natural ingredients such as coconut oil, shea butter of essential oils. But there’s a big difference between certain ingredients, the chances of allergic reactions can be higher with some. Always test the products on the inside of your elbow, this way you can check if you are allergic to the product.

We take no responsibility or liability for a possible allergic reaction as a result of using Karma Mama products purchased from this site.

Although most mothers and little ones react very well to our products, it is still a fact that those with sensitive skin often handle synthetic products better than all-natural ones. Synthetic products (mostly) have to go through extensive testing to be approved, whereas natural products more commonly are simply assumed to be OK. That being said, the products in our range has been tried and tested before entering the market, and would not have been introduced if they had caused any trouble during the testing.

You’re in the right place! Karma-mama.com is our premier online shop. You can check our list op stockists here

We accept Mastercard, Maestro, Amex, iDeal, SOFROT, Bancontact, PayPal , Caries Bancaire and VISA. Payment will be debited and cleared from your account upon dispatch of your Karma Mama order. By placing an order, you confirm that the credit/debit card that is being used is yours or that you have been explicitly authorized by the owner of the credit/debit card to use it.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Karma Mama, we will not be liable for any delay or non-delivery. 

We take your privacy seriously and take measures to provide secure payments. All credit/debit card transactions on this website are processed using Mollie: a secure online payment gateway that encrypts your card details in a secure host environment.

If you are a registered Karma Mama user, we will securely store your credit/debit card details in our systems. These details will be fully encrypted and can only be used to process card transactions that you have initiated.

To help ensure that your shopping experience is safe, simple, and secure, Karmamama uses Secure Socket Layer (SSL) technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.

Yes, we happily ship worldwide. For more information concerning shipping and full tariffs check our delivery section. 

You have the right to cancel your order within 14 working days. However, as we try to proceed your order as fast as possible, it might be shipped already. In that case, you may refuse the package when a delivery attempt is made or return all items and we will issue a full refund excluding return shipping costs. If you want to cancel your order, please contact Customer Service: hello@karma-mama.com">hello@karma-mama.com

No, you can place an order without a Karma Mama account. We would recommend it however, as setting up an account will allow you to view past orders and the status of your current order. Creating an account is easy and can be done at the checkout.